ServiceNow

Overview

What is ServiceNow?

As a leading enterprise service management (ESM) tool, ServiceNow optimises processes and connects organisational silos with automated workflows. Through this unified, customisable platform, you can digitise every part of your business to work faster and smarter, leaving your teams to focus on meaningful, impactful work.

What is ServiceNow?

What We Do

Overview

Unifii's Service Overview

We empower our customers with ServiceNow expertise we yearned for when we were clients. Our services have been carefully crafted to tackle key challenges we have seen time and time again.

Unifii's Service Overview

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

Workload Management Application

The Workload Management App is a pre-built tool available on ServiceNow’s App Store, that revolutionises task management by replacing chaotic shared inboxes and spreadsheets with one streamlined platform equipped with data insights.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Platform Assessment

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

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Are challenger banks better placed to accelerate growth than their high street peers?

Updated: 25th Jul, 2022

A challenger bank aims to compete for business with large, well-established high street banks. Well known examples are Monzo and Revolut.

In the last decade, challenger banks have grown massively in their stature and credibility: by 2018, one in four of people under 37 were challenger bank customers (1).

One of the primary reasons for the growth of challenger banks has been to increase competition, and these organisations have been early adopters of new technologies to drive a differentiation and a competitive advantage. However, like many of the long-established high-street banks, there is a decision point coming for such organisations. Do they continue to evolve and grow their technology strategy to leverage the next generation of technologies and capabilities? Or do they double down on their historical investments to maximise the value of their investment? 

Many of the challenger and digital only banks have a wide array of Platform as a Service (PaaS) and Software as a Service (SaaS) subscription services already in place today, including Metro Bank and Aldermore. Most of these have been deployed for specific purposes. Unfortunately, many enterprises are unaware of the potential value that these incumbent vendors (such as ServiceNow) can bring; vendors such as these can come with prebuilt solutions and rapidly scalable low code capabilities, offering quick time to value and a reduction in estate sprawl.  Across financial services, we are increasingly seeing a drive towards simplifying the employee experience with high quality self-service portals, as these provide easy access to well-designed business service catalogues. This is enabled through consolidation of working practises into a small subset of core platforms, allowing teams to break down silos and remove technical complexity when integrating their processes.  

At Unifii, we work with customers to educate their leadership and enterprise architecture teams on the power of the ServiceNow platform. Using the extensive capabilities of the platform allows our clients to accelerate their growth and build scalable solutions with easily measured benefits. This means that their teams are then freed up to focus on the most important tasks. One of our most successful use cases was helping a large FS organisation move all of their critical finance department services smoothly onto ServiceNow. The project gave them clarity around their case loads, as well as ensuring their customers were kept informed throughout the lifecycle, reducing the call rates to the teams by 60%. For challenger and digital only businesses looking for the next competitive advantage, can they afford not to be breaking down silo’s and improving efficiency? 

If you think your team, department or business could benefit from better working practises then we’d love to hear from you. Please get in touch with one of the team here.

References:

 

  1. - https://www.fstech.co.uk/fst/Crealogix_Millennials_GenZ_Banking_Habits.php

 

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Written by

Myles Molloy

Director of Advolution

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