Technology has had to quickly adapt to more employees having to work from home, with cloud software usage growing. Talkdesk have seen rapid growth in recent months, providing a solution to keep businesses going through this unprecedented time.
Solutions like Talkdesk have been vital in ensuring business continuity with good customer service. The Talkdesk platform provides a unique and reliable cloud-based contact centre where customer service agents can be as effective from their homes as they would have been if still in the office.
Talkdesk have been announced as winner for the Best Contact Centre Platform and finalist for the most innovative product in the UC Today 2020 Awards. They’ve also recently announced Series C funding of $143 million, allowing Talkdesk to continue with global expansion and enable additional investment into other key areas for the business.