The role of a business analyst is skyrocketing in today’s world. Organizations are clamouring for these problem-solving experts who help pinpoint areas for improvements and craft cost-effective solutions using advanced business analysis techniques.

So, what does a typical day in the life of a business analyst look like? As suggested by National Careers Service, they will be on the front line talking with managers to uncover organisational needs, assessing current operations and performance, recommending enhancements and forecasting outcomes. It’s a data-intensive job, covering all aspects e.g. workflows, customer experience and employee insights.

Imagine having a nifty tool to effortlessly extract all these vital data points from a sea of files and documents, that would be a game-changer to your daily work.

A Game-Changer for Business Analysis Techniques

ServiceNow offers powerful capabilities that enable BAs to review work processes comprehensively and manage requirements effectively. It simplifies system configuration, expedites testing, and provides critical data analysis. The result? A business that’s firing on all cylinders – operations optimised, user experiences enhanced, and smart decisions made. Wonder how that would work? Dive in and we’ll show you how!

Now Create

A prescriptive methodology that guides you on establishing efficient workflows and achieving exceptional business outcomes. It leads you to delivering successful projects on the ServiceNow platform, based on thousands of real-world examples.  

The tool provides users with a plentiful of resources and templates, including project charters, reports and raid logs, to help you make informed decisions and reduce project risks. Carefully designed capabilities are paired with intuitive user experience to lead analysts from step 0 to delivering valuable insights.

Workflow Editor

The Workflow Editor is your go-to tool for crafting, visualising, and tweaking workflows and business processes. Think of it as your creative playground, where you can simply drag and drop to arrange workflow activities, approvals, and conditions. It’s handy for automating processes and keeps workflow management experience straightforward, making a BA’s job much easier.  

Performance Analytics

ServiceNow's Performance Analytics packs a punch when it comes to analysing how your processes are doing and finding ways to make them even better. The toolbox lets you create your very own dashboards, reports, and scorecards to keep a close eye on key performance indicators (KPIs) and metrics, visualising numbers and assisting in making data-driven decisions.

It doesn’t just collect data, but is also a pro at showing it off. BAs can dive into the treasure trove of the platform’s reporting and analytics capabilities and generate reports and dashboards to tell a story. Analysts will become data wizards who spot trends and uncover what’s working, and hence, supply the management with vital performance metrics and valuable advice. Your stakeholders will be able to make smart and informed decisions, thanks to your actionable insights. 

Service Mapping

Service Mapping is a cartographer of your IT landscape, painting a clear picture of how your IT services and infrastructure pieces connect. It’s your trusty guide for spotting bottlenecks and potential hiccups in processes by unravelling the web of service dependencies beneath the surface. 

Process Automation

When it comes to getting things done faster and smarter, ServiceNow's got your back. With cool automation tools like the Flow Designer and Integration Hub, you can automate and wave goodbye to repetitive tasks and workflows that eat up your time. By streamlining processes and letting the machines handle the heavy lifting, efficiency and accuracy will be significantly improved. 

Incident, Problem, and Change Management

ServiceNow is also your all-in-one problem-solving sidekick. With built-in modules for Incident, Problem, and Change Management, business analysts will be in the driver’s seat for analysing what’s gone wrong and how to make it right. You can pinpoint the root causes and smoothly put the fixes into action, all through standardised change processes. 

Business Analysts can leverage change processes in ServiceNow to identify root causes and make data-driven decisions such as tracking change requests, organising documentation, analysing root causes and trends, and continuous improvement on your organisation's strategic blueprint.

Business Rules and SLA Management

Business Rules in ServiceNow are like a rulebook and action hero rolled into one. They help organisations stick to their business policies and work their magic while ensuring certain specific conditions, cutting the knot for BAs trying to come up with new strategies while complying with strict guidelines. Additionally, Service Level Agreement (SLA) Management steps in to help teams to deliver services as expected.

Configuration and User Testing

ServiceNow can adapt to your every business need. Business analysts get to play the role of customizers-in-chief, working with system administrators, developers and stakeholders to mold ServiceNow into the way your organisation need it to be, facilitating the implementation of any project types. From workflows and data fields to user interfaces and integrations, every detail can be tailored to create a platform as unique as your business.  

While BAs also take on the role of quality testers, making sure everything works like a charm. They can conduct User Acceptance Testing (UAT) to ensure the solutions meet your business goals. ServiceNow provides the toolkit, offering testing and validate capabilities for analysts to whip up test scenarios, run checks and validate system functionality.

Conclusion

With ServiceNow’s functionalities in hand, a business analyst can revolutionise every part of the organisations' way of working. It’s the ultimate tool for analysing processes, managing requirements and streamlining execution of new initiatives. It even facilitates testing and feedback for a sustainable development. 

And what does it all mean? It’s about turbocharging the business engine and becoming the magicians behind the scenes. If you’re ready to unlock the full potential of your business analysis techniques with ServiceNow, or start transforming your organisation with the tool’s offerings, chat with us and we will lead you along the way.