Unifii
ServiceNow

Overview

What is ServiceNow?

Find out how ServiceNow products can provide a service model that can assist users in identifying the root cause of difficulties they encounter as well as resolving issues via self-service.

What is ServiceNow?

IT Service Management

ServiceNow ITSM will become the centre of a complete business ecosystem that collates all of your IT-related service processes and procedures into one single dashboard. With the power of the tool, you can start tracking service delivery performance effectively.

IT Operations Management

Giving you a clear breakdown of your costs, enabling you to save money where possible, and hold stakeholders and suppliers to account when needed.

Customer Service Management

Streamline your customer service teams by empowering them with the data they need to keep your customers happy and your business booming. With Unifii and ServiceNow’s Customer Service Management (CSM), you can make smarter decisions at every stage.

IT Asset Management

Visibility of your hardware and software assets throughout their lifecycle should be a priority for your business, no matter the size. ServiceNow ITAM can give you true visibility of all your assets from a single source.

HR Service Delivery

ServiceNow HR Service Delivery (HRSD) helps your employees become more satisfied, more productive and feel valued within your business.

IT Business Management

Utilise ServiceNow ITBM to analyse the performance of every aspect of your IT systems. Total visibility gives you the tools you need to measure outcomes against your goals.

What We Do

Overview

Service Overview

Find out how ServiceNow products can provide a service model that can assist users in identifying the root cause of difficulties they encounter as well as resolving issues via self-service.

Service Overview

Advisory and Strategy

Our expert team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.

Implementation Services

Combine deep technical capability & industry-wide expertise with a proven implementation methodology to ensure your ServiceNow instance fits your business.

ServiceNow Applications

The Unifii team have created a brand new suite of ServiceNow applications to help your business use the platform more effectively and bring siloed teams together, all whilst improving transparency between departments.

License Reseller Service

Our tailor-made licensing service sets us apart from the rest, simply because we want you to get the most from your investment. We'll do the hard work so you don't have to.

Platform Management Services

With Unifii's Platform Management Service, your business can benefit from our brand new approach by choosing the level of intervention and assistance you need to make ServiceNow your best investment.

Portal Design Service

Create a seamless end-user experience for your customers and employees through your own bespoke and branded portal, tailored to what services your end-users need most.

ServiceNow Health Check

Unifii's ServiceNow Health Check will help you identify issues, avoid common configuration errors, improve efficiencies and accelerate upgrades.

Insights & Resources

Overview

Insights & Resources

Discover what Unifii have been up to, find useful resources and tips for ServiceNow and upcoming events.

Insights & Resources

Case Studies

Read about how we've helped enterprises like yours reach their business objectives. Our case studies cover the IT transformations of clients from a range of public sector, retail and financial services backgrounds.

Blogs

Unifii's blog posts are helpful resources full of tips, tricks and strategies. They can be useful whether you're going ahead with a ServiceNow implementation or are still browsing options.

eBooks

Our eBook library covers everything from ServiceNow resources through to thought leadership pieces. They enable you to make conscientious decisions, and typically discuss ideas and topics in more depth than our blog posts.

Events

Learn more about any upcoming virtual or in-person meetings happening at Unifii.

News

All the latest stories, guides and client wins happening at Unifii - read about what we're up to and for interesting updates within the ServiceNow space.

About Us Careers
Book a strategy session Contact Us

For any industry, digital workflows improve how things get done.

Our team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.
Speak to a specialist Book a demo

Trusted by teams worldwide

One platform

A single source of truth

ServiceNow is the market leading Service Management tool, enabling your business to deliver fast, automated and seamless experiences, both internally and to your customers. The platform brings together siloed teams and replaces outdated legacy tools and manual processes.

This results in a decrease of wasted effort and expenditure, and an increase in employee productivity and customer satisfaction. ServiceNow makes the work you do meaningful.

Our solutions, bespoke to you

Helping clients align their technology with their business goals and deliver the tools and processes needed to support their businesses.

IT Service Management

ServiceNow ITSM will become the centre of a complete business ecosystem that collates all of your IT-related service processes and procedures into one dashboard.

Customer Service Management

Streamline your customer service teams by empowering them with the data they need to keep your customers happy and your business booming.

HR Service Delivery

ServiceNow HR Service Delivery (HRSD) helps your employees become more satisfied, more productive and feel valued within your business.

IT Operations Management

Giving you a clear breakdown of your costs, enabling you to save money where possible, hold stakeholders and suppliers to account when needed.

IT Asset Management

Visibility of your hardware and software assets throughout their lifecycle should be a priority for your business, no matter the size.

IT Business Management

Utilise ServiceNow ITBM to analyse the performance of every aspect of your IT systems. Total visibility gives you what you need to measure outcomes against your goals.
4.69
In customer satisfaction
100+
Years of collective ServiceNow experience
450+
Projects delivered
235+
Number of ServiceNow certifications

How Unifii align goals with processes

Helping clients align their technology with their business goals and deliver the tools and processes needed to support their businesses.
Step 1

Understanding your business & needs

Before we begin any form of implementation, we’ll completely immerse ourselves in your business. We’ll become an extension of your team, and get to know all of your business functions, processes and pain points.
Step 2

Proactive suggestions and advice that’s tailored to you.

Once we have a clear understanding of your business, we can give you proactive suggestions and advice that’s tailored to your unique circumstances. At Unifii, we provide our clients with an unparalleled service that’s based on our in-depth understanding of ServiceNow and driven by our desire to add value, whilst removing the stress that can come with internal changes.
Step 3

Step by step implementation

Your bespoke step-by-step implementation plan will cover everything from initial scope through to go-live assistance and ongoing support. We’ll consider your business at every stage of the process and will only move ahead once you’re entirely satisfied with each step.

Here’s how we helped Richard Gardner from IT Naturally

Our team recently partnered with Unifii to implement ServiceNow’s ITSM and CSM into the business and we have been impressed with the level of collaboration and support we have received. They are truly experts in this area and they will be our first port of call for the next project!

Richard Gardner CEO

Resources and insights

View all Resources & Insights
Public Sector organisations deserve first rate employee experiences.
Blog — Public Sector — Thought Leadership — 22nd Jun, 2022

Public Sector organisations deserve first rate employee experiences

The Crown Jewels of your IT organisation: Visualising the Model.
Blog — ServiceNow — 16th Jun, 2022

The Crown Jewels of your IT organisation: Visualising the model

Best Practice Tips, part one: a ServiceNow implementation that thrives.
Blog — ServiceNow — Thought Leadership — 18th May, 2022

Best Practice Tips, part one: a ServiceNow implementation that thrives

Advice on how to evolve & adapt with you

Learn how our team can assist you in getting started and share best practises with you.
Meet our team

Learn how to overcome your pain points

Discover how ServiceNow and Unifii can help you transform
your processes with our educational resources.
Resources

See the possibilities with Unifii by exploring the ServiceNow platform

Our team helps you and your business align your technology with your strategic goals, and deliver the tools and processes needed to support you on your transformational journey.
Book a strategy session